KEYKatcher Hardware Keylogger FAQ


	Frequently Asked Questions
	Troubleshooter \| Download User's Guide (pdf)
	Won't my children/employees just unplug the device? No. Not if you have installed the tamper-proof seal (heat-shrink tubing) which is shipped with each device. Does the KEYKatcher work on a USB keyboard? Yes, but two things are required for a KEYKatcher to work on a USB keyboard: (1) You need to purchase the USB/PS2 adapter set. The adapter set that we sell has been tested and verified to work with all KEYKatcher devices. (2) You need to make sure that your USB keyboard supports a PS/2 mode. If your USB keyboard came with a small green PS/2 adapter, then it will work. If you are not sure, you will need to check your keyboard documentation to see if it supports a PS/2 mode. How can I save the information that I have read out? Once the information has been dumped into your word processor/text editor, save it as you would any other file. Why are some characters not stored, such as Control characters? When the device is being read out, the characters are coming to the computer just as if you had typed them. If the actual control character was sent to the computer, it might trigger undesired events to occur within the host program. These characters could be sent to the computer in a different form, but would be of little use for the applications this product is designed for. Could this device be used to restore a spreadsheet lost due to a power outage/system lock-up? No. Many characters, such as up arrow, down arrow, page up, and page down are not stored. Trying to re-play the key sequence inside of a spreadsheet would lose most of the formatting information. Why is the device not recording? The device has the recording disabled, or the memory is full. To resolve this situation, either the recording needs to be enabled through the menu options, or the device needs to be erased through the menu options. Why is my keyboard not working (characters do not appear on screen)? The KEYKatcher device is not fully plugged in. Why is nothing happening when I type the password? This could be due to many reasons. (1) The password was not typed correctly; (2) There is not a host program running (i.e. WordPad) (3) The password was not typed in sequence with no mistakes and no backspaces. How can I type in the password if I have made a mistake? Just start typing the password in from the beginning. It is not necessary to backspace over the error. Just start typing the password again, beginning with the first character. Will the KEYKatcher work if I plug it into the mouse port? No. The KEYKatcher will only work if it is plugged into the keyboard port. The keyboard and mouse port have the same connector, which can cause confusion. The keyboard port is generally labelled with a picture of a keyboard and/or an orange connector. After selecting "View Memory", is there any way to stop the full memory dump from occuring? No. If you really NEED to stop the KEYKatcher from dumping its memory contents, unplug it from the back of the computer, and re-insert it. It will not continue to send characters after it is re-inserted. What happens when the memory fills up? The KEYKatcher will stop recording. It will not begin recording again until the memory has been erased (memory is erased through menu options). If you never check the device, you are not really monitoring activity. Why won't it work on an European (QWERTZ) keyboard? The keys are re-mapped, so you must use the default password of 'kezkatch'. Why won't it work on a French (AZERTY) keyboard? The keys are re-mapped, so you must use the default password of 'keykqtch'. Still have unanswered questions? Please e-mail us and we will respond promptly. [email protected] Privacy Policy: Allen Concepts, Inc. takes your privacy seriously and will never sell or share your personal information.

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